Course Code: 19ITILFSFW02DCL

Introduction :

This course is aimed at facilitating the complete and comprehensive studies necessary for appearing for and clearing the ITIL Foundation examination. The course brings in the complete understanding of ITIL Foundation Handbook based on updated 2011 syllabus.

Although this course is designed and developed keeping in mind ITIL Foundation examination preparation, the discussions triggered and effectively facilitated by the facilitator leads to insight of many real life scenarios in IT industry.

This course is NOT designed FOR BOOKISH understanding of ITIL Handbook, but for provoking application oriented understanding of Service Lifecycle management as a philosophy.

Learning Objectives : The course will enable participants to…

• Provide insight into the best practices for IT Service Management (ITSM)
• Explain & discuss ITIL V3 framework structure and basic concepts
• Identify the goals, objectives, metrics & activities for each process
• Understand how ITIL processes relate to the roles and responsibilities of an IT departmentFocus on core principles of ITIL® practices for Service Management and relationships between the ITIL processes
• Prepare participants for the ITIL® Foundation certificate exam

Participants' profile :

• IT professional who require basic understanding of the ITIL Framework
• An individual who is responsible for the delivery of IT services in an organization and need to understand how ITIL Framework can be used to enhance the quality of IT service management within an organization.

Kit for Participants :

• Each participant will get hard copy of study material and sample questions
• Certificate of participation